FAQs

Processing your order, manufacturing the products and delivering (free) requires our team a maximum of 10 to 15 working days. We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

Your tracking number will be systematically communicated to you by email once your product has been shipped. This will allow you to track your order with the tracking system of your local shipping company (e.g. LaPoste tracking in France)

Your order may be shipped in several packages for speed. If all your packages have arrived and you still don't have all your items, contact our customer service team by email.

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free (excluding overseas territories).

A problem with the Post Office? Lost, broken, destroyed package?

With our secure delivery , Tendance-Rond takes care of disputes for you. The satisfaction of our customers is our priority. We do not blame the carrier. We assume full responsibility by immediately sending you a new package at our expense . However, items must be returned within 14 days of receipt of the package. As soon as the product is received you can be reimbursed. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Do not hesitate to contact us by email: our team will do its utmost to meet your expectations.

Deliveries to overseas France (DOM-TOM) are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:

- Guadeloupe

- Guyana

- The meeting

- Martinique

- Mayotte

- New Caledonia

- Saint-Barthélemy

- Saint Pierre and Miquelon

- Saint-Martin

- Wallis and futuna

- French Polynesia

Yes. You can modify your order if it does not yet have the status “being processed”

Yes. If it is not being processed, we can refund you in full. If it has already been processed, the cancellation fee is 50%.

Contact us by email and our team will help you as much as possible.

Return costs are the responsibility of the customer. Go to the “return policy” section for more details.

Our primary concern is the safety and a positive experience of our customers on our site.

We use the safest payment methods currently:

- Credit card

- G2A PAY

Our secure connection prevents any theft and fraud of information during your purchase.

Your information is 100% secure

We use the latest technology on our site to protect all information (“https” protocol and SSL/TLS throughout the site).

This is visible by the presence of a padlock to the left of the URL address.

No Unfortunately. Except in exceptional cases, we only accept one and only one reduction code per order.

If you would like to order in quantity, send an email to our team at support@tendance-rond.fr

Here are the steps to follow to place an order:

- Click on the product
- Click add to cart
- Click on the shopping cart at the top right
- Click on finalize order
- Enter your payment method
- That's it :)