Refund policy

ARTICLE 8: GUARANTEE - RETURNS - REFUNDS - WITHDRAWAL

Articles provided by https://croix-precieuse.com/ are new and guaranteed against any defect. They are identical to those of traditional commerce and come from all the referenced publishers and suppliers.

If an item is defective or non-compliant, the buyer has 15 working days from receipt of the items to request an exchange or refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation.  (in its original cellophane packaging and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to contact@croix-precieuse.com (description and photos attached).

In the event of exercising the right of withdrawal, Croix Précieuse  is required to reimburse the amounts paid by the customer, free of charge, with the exception of return costs. Reimbursement is due within a maximum of 14 working days from the date of receipt of the returned package(s).

The return shipping costs will then be your responsibility.

In case of refund, we guarantee that it will be made within 14 days or less following the date of receipt of the returned package. No cash on delivery shipments will be accepted, whatever the reason.

 

 

Withdrawal form

Please complete and return this form only if you wish to withdraw from the contract.

 

For the attention of Croix Précieuse, located at 1 Square Paul Verlaine, 27000 Evreux, contact@croix-precieuse.com

I/we (*)

notify you (*)

hereby my/our (*)

withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

Ordered on (*)

/received on (*) :

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is notified on paper):

Date :

(*) Delete as appropriate.

The subject of your email must respect the following syntax to be considered by our team. 

- Subject: “Cancellation of order #(your order number)”

In accordance with Article 2 of Decree No. 2022-424 of March 25, 2022.