F.A.Q

The processing of your order, the manufacture of the products and the (free) delivery require a maximum of 10 to 15 working days from our team. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

Your tracking number will be systematically communicated to you by email once your product has been shipped. This will allow you to track your order  with your local shipping company's tracking system (eg: LaPoste tracking in France)

Your order may be shipped in multiple packages for speed. If all your packages have arrived and you still do not have all your items, please contact our customer service by email.

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free (excluding DOM-TOM).

A problem with the Post Office? Lost, broken, destroyed package?

With our secure delivery, Precious Cross handles disputes for you. Customer satisfaction is our priority. We do not blame the carrier. We let's take full responsibility by immediately sending you a new package at our expense.  However, items must be returned within 14 days of receipt of the package.  As soon as the product is received you can be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please refer to our return policy for more details.

Do not hesitate to contact us by email: our team will do its utmost to meet your expectations.

Deliveries in  Overseas France (DOM-TOM) are generally longer (up to 2 months from the day of order) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:

-  Guadeloupe

- Guyana

-  Reunion Island

-  Martinique

- Mayotte

- New Caledonia

- Saint-Barthélemy

-  Saint Pierre and Miquelon

- Saint-Martin

-  Wallis and Futuna

- French Polynesia

Yes. You can modify your order if it does not yet have the status "  currently being processed  »

Yes. If it is not being processed, we can give you a full refund. If it has already been processed, the cancellation fee is 50%.

Contact us by email  and our team will help you as much as possible.

Return costs are the responsibility of the customer. Go to the "return policy" section for more details. 

Our primary concern is the safety and positive experience of our customers on our site.

We therefore use the most secure payment methods currently available.  :

- Credit card

- G2A PAY 

Our secure connection prevents any theft and fraud of information during your purchase.

Your information is 100% secure 

We use the latest technology on our site to protect all information (protocol "  https  » and SSL/TLS throughout the site).

This is visible by the presence of a padlock to the left of the URL address. 

No, unfortunately. Except in exceptional cases, we only accept one discount code per order.

If you would like to order in quantity, please email our team at support@tendance-rond.fr

Here are the steps to follow to place an order  :

- Click on the product
- Click add to cart
- Click on the shopping cart at the top right
- Click on finalize order
- Enter your payment method
- That's it :)